Introduction
Large enterprises count on reliable, scalable communication systems to keep operations running smoothly and ensure effective collaboration across teams. These systems are critical for maintaining productivity and quickly responding to customer needs. They also support business growth by enabling seamless communication in an increasingly connected environment.
When a Fortune 400 corporation serving more than 1.4 million long-term care patients across 48 states faced the challenge of unifying its voice and data infrastructure, it turned to 3KeyLogic for a comprehensive solution. By implementing cutting-edge managed infrastructure services and a unified business communication solution, 3KeyLogic modernized the company’s communications network and delivered significant cost savings and operational efficiency.
The Challenge
The company had grown primarily through acquisitions, resulting in a patchwork of aging PBX systems across its various facilities. As they reorganized into regional service areas, the need for streamlined communication across locations became a top priority. Managing disparate legacy phone systems was costly, inefficient, and a barrier to providing excellent customer service. The company sought to consolidate its communications infrastructure, integrate voice and data traffic, and improve overall operational efficiency while remaining mindful of budget constraints.
The 3KeyLogic Solution
To address these challenges, 3KeyLogic leveraged its expertise in IT infrastructure managed services and business communication solutions to develop a custom plan tailored to the client’s unique needs. This involved:
Comprehensive Infrastructure Assessment:
3KeyLogic conducted a complete analysis of the company’s voice and data systems to identify inefficiencies and opportunities for cost savings.
Cost-Effective Design & ROI Analysis:
Collaborating with Salire Partners, 3KeyLogic presented a detailed ROI analysis that included the benefits of a unified communications network. This analysis was vital in securing approval from the company’s board of directors for a system-wide Cisco Unified Communications (UC) deployment.
End-to-End Managed Infrastructure Services:
The team designed a scalable, highly efficient communications network that converged voice and data traffic. The project included deploying Cisco Unified Contact Center Enterprise (UCCE) solutions for over 1,600 call center agents and managing over 10,000 phone stations.
Seamless Deployment Across 175 Locations:
3KeyLogic meticulously mapped out the deployment across multiple time zones, ensuring minimal disruption to the company’s 24/7 operations and that each of the 175 locations was brought online on schedule and within budget.
Stated Success
The new Cisco Unified Communications architecture delivered powerful results. The company achieved a $10 million annual savings by consolidating multiple circuits, reducing the number of telecom vendors, and optimizing long-distance rates through SIP voice technology.
The benefits of 3KeyLogic’s business communications solution and IT infrastructure managed services included:
- A centralized voice and data network that facilitated seamless communication between locations, improving operational efficiency and customer service
- Reduced telecom costs through the elimination of outdated circuits and vendor contracts
- A scalable infrastructure that supports the company’s continued expansion, with ongoing support ensuring long-term network reliability
