Too often, service providers ignore the support aspect of a newly implemented technology. After a project is completed it is generally left up to the customer to define how to support the new technology. As a result support processes are created “on the fly” while the IT department is struggling to support a user community new to the technology. This can cause frustration for the business and can lead to negative perceptions of the overall project. 3KeyLogic refers to these ongoing support requirements as Operational Soundness.

There are three main components to building Operational Soundness:

• Tools to effectively monitor and troubleshoot the technology.
• An effective support structure.
• Documented support processes and procedures

3KeyLogic has the ability to provide direction pertaining to all components of Operational Soundness. We will work with the manufacturers and service providers to identify solid support products and services. We have a strong background in supporting global IP Telephony, legacy voice and data networks. In addition, 3KeyLogic will work with our customers to assess and build a cross functional support structure that can adapt to the changes in technology. 3KeyLogic’s senior consultants can provide technical and professional mentoring to internal IT staff to build a strong support team. Click on Contact Us or call to see how we can help.