Industry has historically done an excellent job of training engineers and analysts on the “how to’s” of building, deploying and maintaining technology. However, the industry has fallen short at providing educational training on how to apply the technology to business processes to create competitive advantage and market dominance. IP convergence has begun to exploit this shortcoming. Today, there is a need for traditional telephony and network engineers to expand their knowledge to bridge the gap between technology and business operations, assisting the enterprise in pursuing and achieving the full value this communication technology has to offer.

Unlocking the true potential of IP Telephony requires a level of guidance and educational support that most suppliers are simply unable to provide. 3KeyLogic™, one of the industry’s leading authorities on IP convergence and QoS design, has developed a comprehensive IP telephony educational program designed to provide students with a unique insight on the value of the technology and how to apply it to obtain strategic competitive advantage.

Unleashing the power of IP telephony through education

3KeyLogic™ is a leading edge consulting company focused on providing unbiased solutions to companies engaged in the deployment of emerging IT technologies. Our extensive experience from deploying IP Telephony in 20 plus countries around the world developed a comprehensive understanding and hands-on experience with IP-based technologies. We have captured the experiences gained in the enterprise environment to provide the insight necessary to develop educational programs closely aligned with the needs of the organization. 3KeyLogic has wrapped its proven methodology and experience into its courses helping companies achieve cost-effective architectural continuity, efficient organizational training, and a quicker path to operational readiness, all of which greatly enhances the quality and substance of this program.

Course Development Philosophy:

3KeyLogic has partnered with Inver Hill Community College (IHCC), developing and providing a comprehensive education program on IP Telephony. IHCC has a proven history as a provider of quality IT programs, and as one of Cisco’s leading training academies in the country. This partnership and these courses are designed to extend beyond the “how-to’s” of just deploying technology, to understanding how to integrate the technology into the business to create added value.

Course Offerings:

Tradition Training – Within the Twin Cities area (Minneapolis and St Paul) 3KeyLogic has partnered with Inver Hills Community College to deliver on Open Enrollment courses. To extend the curriculum outside the Twin Cities area, 3KeyLogic will be licensing it curriculum to colleges around the United States.

Recently the Center for Systems Security and Information Assurance (CSSIA), a college consortium, has endorsed the 3KeyLogic curriculum and currently plans to adopt the curriculum in 2006.

Condensed Training – The competitive pace of business does not always allow for companies to send their employees to technical schools to learn new technologies. 3KeyLogic understands this situation and offers its education program for companies to achieve a more rapid knowledge transfer to better meet the needs of the organization. This training is available either on-site or in a more traditional public education setting.

3KeyLogic is currently developing partnerships to extend its geographic reach with condensed training, across the United States.

Customized Training – To attain more rapid competitive advantage with new technology, some businesses prefer to integrate their business process and standards with the technology and educate employees on their unique integrated solutions. 3KeyLogic can customize any of our training courses to meet this need.

For additional information regarding courses and delivery options, contact 3KeyLogic and ask for Educational Services.

IP-Telephony Course Overview

Course Title: Orientation to IP-Telephony
16 hours
Target Audience: Engineers, Managers and Salespeople
Pre-requisite: None

Course Objective: Upon completion, students will be able to:

• explain the transformation of voice and data technology into a converged IP-telephony environment
• understand the similarities and differences between traditional voice and data architectures
• become knowledgeable in the terms and definitions associated with this technology
• identify and describe the evolution of voice and data convergence to the point of IP-Telephony
• identify and explain expected business benefits in adopting IP-Telephony

Course Title: Building the Foundation for IP-Telephony
48 hours
Target Audience: Engineers
Pre-requisite: Orientation to IP-Telephony

Course Objective: Upon completion, students will be able to:

• apply the core principles of voice and data technology as they integrate with IP-Telephony architecture
• understand and define the Open Systems Interconnect (OSI)
  describe similarities and differences between the voice and data models at each layer of the OSI model
• analyze and overcome situations they will encounter as they prepare and implement an IP Telephony architecture within each layer of the OSI model
• begin navigating through the integration process, with the ability to perform basic troubleshooting activities

Course Title: IP-Telephony - Enterprise Planning and Design
64 hours
Target Audience: Managers and Engineers
Pre-requisite: Building the Foundation for IP-Telephony

Course Objective: Upon completion, students will be able to:

• analyze and develop the business and technical requirements for an IP-Telephony environment
• understand the standards and technical best practices required to create operational soundness
• define basic and effective financial models, performing “Return On Investment” (ROI) and “Total Cost of Ownership” (TCO) calculations to support migrating to an IP-Telephony architecture
• analyze the existing voice and data architectures to develop business benefits from architecture optimization
• introduce organization considerations, skill-set development needs and process requirements to successfully implement, support and maintain a healthy architecture, while maintaining control around the organization’s “Cost-to-Server”

Course Title: CISCO IP-Telephony Integration (Part I)
48 hours
Target Audience: Engineers
Pre-requisite: IP-Telephony Enterprise Planning and Design

Course Objective: Upon completion, students will be able to:

• build and configure a CISCO IP-Telephony Infrastructure
• understand the Cisco Call Manager and the Cisco Call Manager express
• configure each of these voice exchange systems and define when one system may have benefit over the other
• interconnect systems of each model
• understand voice gateway interconnects and when it may be optimal to use one gateway over another
• configure analog and digital gateways using H.323 and MGCP session protocols
  understand voicemail and unified messaging
• configure Unity and Unity express voice mail systems and understand points of determining when one platform has advantages over the other

Course Title: CISCO IP-Telephony Integration (Part 2)
48 Hours
Target Audience: Engineers
Pre-requisite: CISCO IP-Telephony Integration (Part 1)

Course Objective: Upon completion, students will be able to:

• build and configure CISCO IP-Telephony Infrastructure
• understand the more advanced features of Cisco’s Call Manager and Call Manager Express, integration of additional Cisco products such as Survivable Remote Site, Quality of Service configurations and resource allocations to support ad-hoc conferencing and transcoding resources
• define a basic QoS structure to support voice and data applications
• understand Cisco’s conferencing architecture (Meeting Place)
• configure the base operating system and integrate it with Cisco’s Call Manager

Course Title: Quality of Service (QoS) – Building an Application Management
Structure
48 hours
Target Audience: Engineers
Pre-requisite: CISCO IP-Telephony Integration (Part 2)

Course Objective: Upon completion , students will be able to:

• design and implement a quality of service structure to prioritize voice and data applications across the network
• describe the core attributes of a Quality of Service (QoS) structure
• properly configure the LAN and WAN architectures to support voice, video, and data convergence in the enterprise network
• understand the Application Management Strategy and the benefits it provides the business
• describe the process around the strategy, the business and technical benefits of the strategy and how to integrate an Application Management Strategy into a data QoS structure

Course Title: The Impact of IP-Telephony on the Enterprise
48 hours
Target Audience: Managers and Sales & Marketing
Pre-requisite: Orientation to IP-Telephony

Course Objective: Upon completion , students will be able to:

• analyze the organizational and operational implications of IP-Telephony on the enterprise
• understand various models and processes associated with transitioning an organization from having “technology silos,” to a cross functional organization focused on delivery and support of technology
• define performance measurements used to measure the development of skill-sets of their organization as they integrate voice and data architectures
• provide an understanding of how to deliver knowledge transfer processes to build productive support and architecture resources
• define the benefits of, and engage the IT department in the creation of an architecture standards committee
• understand processes and strategies to maintain control of the cost-to-serve model as technologies are adopted

Course Title: Application Management Strategy
32 hours
Target Audience: Management
Pre-requisite: The Impact of IP-Telephony on the Enterprise

Course Objective: Upon completion, students will be able to:

• develop a process to prioritize business applications across the network
• identify the benefits and process of engaging the business organization
• understand and implement a methodology around classifying applications to initially define an Application Management Strategy and the exercise of maintaining the strategy as new applications are adopted

Course Title: IP-Telephony Methodologies
32 hours
Target Audience: Management
Pre-requisite: The Impact of IP-Telephony on the Enterprise

Course Objective: Upon completion, students will be able to:

• define and develop effective and tangible negotiation points within supplier contracts
• understand project chartering, pilot and project management techniques for a successful IP-Telephony deployment
• define and initiate Operational Level Agreements (OLAs) within the IT organization, and Service Level Agreements (SLAs) with the business and their suppliers

Course Title: IP-Telephony Sales and Marketing
16 hours
Target Audience: Sales and Marketing
Pre-requisite: The Impact of IP-Telephony on the Enterprise

Course Objective: Upon completion, students will be able to:

• analyze, develop and sell effective IP-Telephony business solutions
• understand the impact that IP-Telephony has on the business
• understand how the technology benefits customers
• understand and express the “Big Picture” around IP-Telephony and convergence